EXPRESSION TELEPHONING AND DIALOGUE XI
Useful Expressions for Telephoning - Conversation Class Hi guys, Good class …….. Here below you can find useful expressions for dealing with phone calls: Introducing yourself. Phrases to use when you place the call. When calling a general number: - May I speak with Marina Smith? - Hello, this is John Block calling for Marina Smith. - Is Marina Smith in? (informal) When the person answers the call directly: - Hi Marina, it’s John calling. - Good afternoon, Marina. This is John Block from ABC company calling. Answering the phone. There are many different ways to answer your phone. For calls to your direct line: - Good morning, this is Marina. - Good afternoon, XYZ firm. How may I help you? - Marina speaking. - XYZ firm, Marina speaking. For calls to your direct line, when the person asks for you by name: - Speaking (caller says: “Is Marina there?” and Marina replies: “speaking”). - This is she / this is he (caller says: “Is Mari...